Hello Richard,
I'm really sorry to hear about your experience with the Lookah Ice Cream Replacement Mouthpieces. At Lookah USA, we value our customers' feedback and take your concerns seriously.
We're a distributor and not the manufacturer of the product, but your comments about the mouthpiece are important, and we will be sure to pass your feedback on to the manufacturer for their consideration.
In the meantime, we would like to extend an offer to assist you further. Please email us directly at service@lookahusa.com, and we can discuss options such as a potential discount code for your next purchase, which you can use towards a different model or other products from our store.
Please do not hesitate to contact us if you need further assistance.
Best,
Jasper