In reading some 1☆ reviews & the inability to contact the Company......
EMAIL THEM! THEY WILL GET BACK TO YOU IN A VERY SHORT TIME, THAT DAY, MORE THAN LIKELY. To date, LookahUSA has always promptly answered all of my emails, even when I never rcvd my pkg! They took MY WORD & immediately sent out another Order, replacing 1 I never received. These people & their VERY PROMPT reply, you cannot beat! LOOKAHUSA CUSTOMER SERVICE ROCKS! Hard to find good cust. Svc, in today's world but, here in the USA, Lookah is great! Doesn't take 2 weeks like Lookah in China (i think its home base)! Lolol